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Shipping Policy
1. Shipping Methods and Rates:
- We offer standard, expedited, and express shipping options.
- Shipping rates are calculated based on the weight, dimensions, and destination of the package.
- Free standard shipping is available for orders over ₹1000 within India.
2. Processing Time:
- Orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed the next business day.
3. Delivery Time:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 3-5 business days
- Express Shipping: 1-3 business days
- Delivery times may vary depending on the destination and shipping method selected.
4. Order Tracking:
- Once your order is shipped, you will receive a confirmation email with tracking information.
- You can track your order status through the provided link or on our website.
. Incorrect Address:
- Ensure that the shipping address is accurate and complete.
- We are not responsible for orders shipped to incorrect or incomplete addresses.
9. Return Shipping:
- Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
- Please refer to our Returns and Exchanges policy for more details.
10. Customer Support:
- For any shipping-related inquiries or issues, please contact our customer service at [7678269312] or [skjain80@yahoo.co.in].
Refund Policy
1. No Refunds:
- All sales are final. We do not offer refunds for any purchases.
2. Exchanges:
- We do offer exchanges for defective or damaged items.
- Items eligible for exchange must be returned within 7 days of purchase with the original receipt.
- Products must be unused, in their original packaging, and in resalable condition.
3. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our customer service within 24 hour of receiving the order.
- Provide photos and a description of the defect or damage.
- We will arrange for an exchange or store credit.
4. Gift Cards and Final Sale Items:
- Gift cards and items marked as final sale are not eligible for exchange or store credit.
5. Return Shipping Costs:
- Return shipping costs for exchanges are the responsibility of the customer, except in cases of defective or incorrect items.
- We recommend using a traceable shipping service or purchasing shipping insurance for returns.
6. Contact Us:
- For any questions or concerns, please contact our customer service at [7678269312] or [email address].
Cancellation / Return / Exchange Policy
1. Order Cancellation:
- Orders can be canceled within 12 hours of placing the order.
- To cancel an order, contact our customer service at [7678269312] or [skjain80@yahoo.co.in] as soon as possible.
2. Processing Time:
- If the order has already been processed or shipped, it cannot be canceled.
- In such cases, you may refer to our Returns and Exchanges policy for further assistance.
4. Special Orders:
- Special or custom orders cannot be canceled once the order has been placed.
5. Notification of Cancellation:
- You will receive an email confirmation once your cancellation request has been processed.
6. Contact Us:
- For any questions or concerns regarding order cancellations, please contact our customer service at [7678269312] or [skjain80@yahoo.co.in].
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